1. Who we are

PT Sehat Mitra Kuat ("SMK", "we", "us", or "our") is a limited liability foreign investment company (PT PMA) established under the laws of the Republic of Indonesia, with its registered office at Jl. Buana Kubu No.47, Tegal Harum, Denpasar Barat, Kota Denpasar, Bali 80119, Indonesia. We build and operate a portfolio of healthcare brands. This policy explains how we collect, use, store, and protect personal data, and your rights as a data subject under the PDP Law.

2. Data we collect

Depending on how you interact with us, we may collect: identity and contact details (name, email, telephone, and information in your enquiries); records of correspondence; service-specific information where you use a brand service; and, automatically, technical and usage data such as IP address, device information, and pages visited.

3. How we use your data

We process personal data to respond to your enquiries; to provide, operate, and improve our website and services; to maintain records and manage our relationship with you; to comply with legal and regulatory obligations; and to protect the security of our systems.

4. Legal basis for processing

Under the PDP Law, we process personal data on one or more of the following bases: your consent; the performance of a contract; compliance with a legal obligation; the protection of vital interests; or our legitimate interests, balanced against your rights. Where we rely on consent, you may withdraw it at any time.

5. Health & sensitive data

Certain brands process health-related information. Under the PDP Law, health data is treated as "specific personal data" subject to heightened protection. Where such data is processed, we do so only with a valid legal basis, apply enhanced safeguards, and limit access. The detailed handling of medical data is governed by the relevant brand's own privacy notice.

6. Sharing & disclosure

We do not sell your personal data. We may share it with service providers under confidentiality obligations; affiliated entities within our group; professional advisers, regulators, or authorities where required by law; and parties to a corporate transaction, subject to appropriate protections.

7. International transfers

Where we transfer personal data outside Indonesia, we do so in accordance with Article 56 of the PDP Law — ensuring the receiving jurisdiction provides an adequate level of protection, or that adequate safeguards or your consent are in place.

8. Data retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal and reporting requirements. When no longer required, we delete or anonymise it.

9. Your rights

Subject to the PDP Law, you have the right to access your data; to request correction of inaccurate data; to request deletion; to withdraw consent and object to certain processing; to request that processing be limited; and to obtain and reuse your data where applicable. To exercise these rights, contact us using the details below.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration, and respond appropriately to any incident, including notification where required by law.

11. Cookies

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings.

12. Children's privacy

Our website is not directed at children. Where a service involves data relating to a minor, that data is processed with the consent of a parent or guardian and in accordance with the PDP Law.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be communicated through our website.

14. Contact us

PT Sehat Mitra Kuat
Jl. Buana Kubu No.47, Tegal Harum, Denpasar Barat, Kota Denpasar, Bali 80119, Indonesia
Email: info@smkhealth.id